FAQ's

Frequently Asked Questions (FAQ)

  1. Where do you ship from?
    We ship from various locations depending on product availability. Our primary shipping facilities are based in the United States to ensure timely delivery.

  2. How long does shipping take?
    Shipping times vary based on destination and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days.

  3. How can I contact you?
    You can reach us by email at revivanausa@gmail.com. Our customer service team is available to assist with any questions or concerns.

  4. What is your refund policy?
    We offer a 30-day return policy. You have 30 days from receiving your item to request a return, as long as the item is in its original condition and packaging.

  5. Can I get a refund on my products?
    Yes, you can request a refund within 30 days of receiving your product. Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

  6. Are there any items that cannot be returned?
    Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please contact us if you have questions about a specific item.

  7. How do I initiate a return?
    To initiate a return, simply contact us at revivanausa@gmail.com. We’ll provide the necessary instructions to complete the return process.

  8. What should I do if my item is damaged or defective?
    If you receive a damaged or defective item, inspect it immediately and contact us as soon as possible. We will evaluate the issue and resolve it promptly.

  9. Do you offer exchanges?
    We do not offer direct exchanges. The quickest way to receive a different item is to return the original and place a new order for the product you want.

  10. Is there a cooling-off period for EU customers?
    Yes, if you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging.